Bwinners users in Gambia can withdraw money through Qcell, Afrimoney, Wave or Shop Cash. Mobile money withdrawals transfer funds to the selected wallet, while Shop Cash allows users to collect cash at a Bwinners branch. The withdrawal procedure depends on the selected method.
Download appBwinners Withdrawal Methods in Gambia
Qcell and Afrimoney withdrawals are initiated through My Account, while Wave withdrawals use My Bets. Shop Cash provides a withdrawal code for collecting cash at a branch.
|
Withdrawal Method |
Option to Select |
How It Works |
|
Qcell |
Mobile Money under My Account > Withdraw |
Enter the withdrawal amount and Bwinners account password, then select Start Withdraw Process |
|
Afrimoney |
Afrimoney under My Account > Withdraw |
Enter the withdrawal amount and account password, then select Start Withdraw Process |
|
Wave |
Withdraw under My Bets |
Enter the amount, confirm the withdrawal and accept any applicable bonus forfeiture |
|
Shop Cash |
Shop Cash under My Account > Withdraw |
Enter the amount and account password, submit the request and obtain a withdrawal code |
|
Branch Collection |
Complete a Shop Cash withdrawal |
Present the withdrawal code at a Bwinners branch and collect the cash |
Branch Collection isn’t a separate withdrawal method. It’s the final step of a Shop Cash withdrawal.
Download appHow to Withdraw Money From Bwinners
The steps for requesting a withdrawal differ depending on the selected method. Qcell and Afrimoney use similar procedures, while Wave and Shop Cash have separate instructions.
Qcell and Afrimoney Withdrawal Steps
Qcell is listed under Mobile Money, while Afrimoney has a separate option. Both methods require the Bwinners account password to initiate a withdrawal.
- Log in to your Bwinners account, open My Account and select Withdraw.
- Choose Mobile Money for Qcell or select Afrimoney.
- Enter the requested information, including your Bwinners account password.
- Specify the withdrawal amount and check the transaction details.
- Select Start Withdraw Process to submit the request. Once processed, the money is transferred to your Qcell or Afrimoney wallet.
Wave Withdrawal Steps
Wave withdrawals are initiated through My Bets. An additional confirmation is required if the withdrawal results in the loss of an active bonus.
- Open My Bets at the bottom right of the screen and select Withdraw.
- Enter the requested withdrawal amount in the Amount field.
- Check the amount and select the corresponding Withdraw GMD button. For example, withdrawing GMD 4 requires selecting Withdraw GMD 4.00.
- If a warning about forfeiting active bonuses appears, select Confirm Withdrawal to accept the condition and proceed.
- Check the Withdrawals section after the request is submitted. The withdrawn amount appears as a negative transaction in GMD.
Shop Cash Withdrawal and Branch Collection
Shop Cash withdrawals are requested online and collected at a Bwinners branch. The withdrawal code generated after submission is required to receive the cash.
- Log in to your Bwinners account, open My Account and select Withdraw.
- Choose Shop Cash as the withdrawal method.
- Enter the amount you want to withdraw and your Bwinners account password.
- Select Start Withdraw Process and save the generated withdrawal code.
- Visit a Bwinners branch, present the code to the cashier and collect your money.
Bwinners Withdrawal Rules and Requirements
Withdrawal requests are subject to account verification and payment requirements. Incorrect recipient details or incomplete identity verification can prevent a payment from being processed.
Identity Verification and Documents
Bwinners can request valid proof of age, identity or address before releasing a withdrawal. The submitted documents must contain personal information consistent with the registered account details.
If a document is rejected, check the reason and submit the requested correction through the account verification process.
Sports Cash Account and Payment Method Rules
Check the available Sports Cash Account balance before requesting a withdrawal. The amount entered must be covered by the balance available for withdrawal.
For Qcell and Afrimoney transfers, check that the recipient’s mobile money details are correct. Shop Cash withdrawals use a collection code instead of a mobile wallet.
Withdrawal Limits, Fees and Processing Times
Withdrawal amounts are entered in Gambian dalasi (GMD). The minimum and maximum withdrawal amounts, applicable fees and processing times depend on the payment method.
For Wave, the requested amount is displayed on the confirmation button before submission. After a successful request, the amount appears as a deduction in the Withdrawals section.
Additional Checks and Possible Withdrawal Delays
Withdrawals can be delayed by incomplete identity verification or incorrect payment details. Verification requests must be completed before the affected payment can proceed.
Check whether the original request has been recorded before submitting another withdrawal. For Shop Cash, retain the generated withdrawal code until the money has been collected.
Contacting Bwinners About a Withdrawal
If a withdrawal is delayed or rejected, contact Bwinners support and provide the following information:
- The selected withdrawal method
- The request date
- The transaction amount
- The current withdrawal status
- The transaction reference, if available
- A description of the problem
For Shop Cash problems, keep the withdrawal code available to identify the transaction. For Wave withdrawals, check the Withdrawals section to confirm whether the amount has been deducted from your account.
Don’t share your account password with support representatives.
Download appFAQ
Is Qcell selected as Mobile Money on Bwinners?
Qcell uses the Mobile Money option. Open My Account, select Withdraw and choose Mobile Money. Enter the withdrawal amount and your Bwinners account password, then select Start Withdraw Process. The funds are transferred to your Qcell wallet after processing.
Do I need to confirm my password twice for a Wave withdrawal?
The Wave withdrawal procedure through My Bets doesn’t require two password confirmations. Enter the amount, select the corresponding Withdraw GMD button and confirm the transaction. An additional confirmation appears if the withdrawal causes an active bonus to be forfeited.
Can someone else receive my Bwinners withdrawal?
Shop Cash withdrawals are collected at a Bwinners branch using the generated withdrawal code. To arrange collection by another person, confirm the requirements with Bwinners support before sharing the code.
